If the items ordered does not meet your expectations, you have the opportunity to exercise your right of withdrawal, within 30 days of receipt of your order.

In order to make a return, here is the procedure to follow:

Go to your SWEET-PANTS account to get your return document and your return label.

  1. Log-in to your account and go to the "Orders & Returns" tab.
  2. Select the corresponding command
  3. Click on the "Return Products" tab.
  4. Select the items to return, the quantities and the reason for the return (to facilitate the processing of your return by our teams), then click on "Continue".

Once your request is validated, you will receive a confirmation email and you will be able to print your return document and your return label which will be available in your customer account.

To know: The exchanges are not possible. We will refund the returned items

Prepare the package

Items to be returned must be intact, in perfect condition for resale with all labels and preferably in their original packaging.

After carefully preparing your package, slip inside your return document, then paste the return label on your package.

You can return multiple orders in the same package. Simply stick a return label on the outside of your package and put all the good returns inside.

Return the article

Depending on the chosen delivery mode:

  • At home: you can leave your package at a post office.
  • Relay Chrono: the buyer is obliged to return it in a chrono relay

In all cases we advise you to keep the packing slip stamped by the post office or signed by the merchant as proof of sending.

The refund terms

The refund of items ordered online can only be made if the items are returned to the warehouse in the condition in which they were sold within 30 days of the date of delivery.

All items returned for a refund after 30 days will not be refunded and will be returned. You will be refunded within 15 working days after receipt of your package.

You will be able to follow directly the routing of your return in your space customer or on the site collisimo.fr or chronopost.com (check the sites)

You will receive a confirmation e-mail once the refund has been made.

The Products must be accompanied by all their accessories. As part of this right of withdrawal, returned Products that are incomplete, damaged, soiled or washed, sweet-pants.com can refuse to refund the returned products, or to apply a discount to the amount of the refund.

If the above conditions are fulfilled, sweet-pants.com will reimburse the Buyer, within 7 working days maximum from the date of receipt of the parcel by sweet-pants.com, the sums paid by the buyer.

It is up to him to keep all the proofs of this return. sweet-pants.com therefore advises the Buyer to return items by registered postage or recommended type COLISSIMO or by any other means to provide proof of reshipment. These shipping receipts must include the following information: consignee address, shipping date, order number and parcel number.